Shipping policy

Shipping Policy

At GraceField, we work hard to ensure your order arrives safely and on time. Please review our shipping policy below for information about processing, delivery, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout:

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days (where available)

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your location, order size, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if available). Tracking updates may take 24–48 hours to appear.

Delays

While we strive to meet estimated delivery dates, GraceField is not responsible for delays caused by:

Weather conditions
Carrier disruptions
Customs processing
Incorrect shipping information provided by the customer
Other circumstances beyond our control

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery (or expected delivery date). We will work with the shipping carrier to resolve the issue and determine an appropriate solution.

International Shipping

International shipping may be available to select countries. Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their local authorities.