Return & Refund Policy

Last Updated: 05-30-2026

At GraceField, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Include all original packaging, tags, and accessories (if applicable).
Not be damaged due to misuse, negligence, or normal wear and tear.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Downloadable or digital products
Personalized or custom-made items
Clearance or final-sale items
Perishable goods (if applicable)

How to Start a Return

To request a return, please contact us at:

Email: [your-email@example.com]

Include:

Your order number
The item(s) you wish to return
The reason for the return

We will provide instructions on how to complete the return process.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service, as GraceField is not responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the issue when possible.

We will review the situation and may offer:

A replacement item
A refund
Store credit

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Most refunds are completed within 5–10 business days after approval.

Partial Refunds

Partial refunds may be granted in certain situations, including:

Items returned with missing parts or packaging.
Products showing signs of use beyond what is necessary for inspection.
Returns submitted outside the standard return window, at our discretion.

Exchanges

If you would like a different size, color, or replacement product, please contact us. Exchanges are subject to product availability.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process described above.

Chargebacks

Customers are encouraged to contact GraceField first to resolve any order concerns before initiating a chargeback or payment dispute. We are committed to working toward a fair resolution whenever possible.